Introduction

At MENA Line, we understand the importance of trust and transparency when handling your personal information. We are committed to protecting your privacy and ensuring the security of your data.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you browse our website, make an online booking, or complete an online payment. 

Information We Collect

Personal Information — We may collect personal information when you make a booking, contact us, or interact with our website, including:

• Full name
• Email address
• Phone number
• Passport or ID details (if required for travel manifests)
• Nationality
• Billing address
• Vehicle details (for vehicle transport on ROPAX services)

Payment Information

If you complete an online payment, we may collect:

• Payment card details (processed securely by our payment gateway)
• Transaction information
• Payment confirmation status

MENA Line does not store your full credit or debit card details. All online transactions are processed through secure, PCI-compliant payment service providers.

Refunds

• Refund Request:  If you require a refund, please head to our office directly. Refunds cannot be processed automatically online. It must be processed through our office to get the refund process done. 
• Required Details: To initiate a refund, you must provide your booking reference number, the payment details used for the transaction, and personal identification for verification.​
• Terms of Refund Approval: Refunds will only be processed if the following conditions are met:
  Cancellation request must be made at least 3 days prior to the booked voyage date.
  Cancellation fees:  A 5% administrative fee will be applied.
• Processing Time:  Refunds will be processed through our offices within 15 working days from the time of approval.

Booking & Travel Information

We collect information related to your travel arrangements, such as:

• Travel dates and selected routes
• Number of passengers
• Booking reference
• Special travel requirements (if applicable)

Usage Data

We may automatically collect website usage information, including:

• Pages viewed
• Time spent on the website
• Browser and device information
• Cookies and similar tracking technologies

How We Use Your Information

MENA Line uses your information to:

• Process and manage ticket bookings
• Facilitate secure online payments
• Provide booking confirmations, updates, or travel notifications
• Improve website functionality and user experience
• Respond to inquiries and provide customer support
• Fulfill maritime, security, and legal requirements

Sharing Your Information

 We may share your information with trusted third parties, including:

• Payment processors for secure transaction handling
• Website hosting and technical service providers
• Port and maritime authorities, where required for passenger manifests and safety regulations
• Customer support partners, for service-related communications

All partners are required to protect your information and use it only for the services they provide.
Information may also be disclosed if necessary to:

• Comply with applicable laws and regulations
• Protect the rights, safety, or property of MENA Line, our passengers, or others

Data Retention

We retain your personal information only as long as necessary to:

• Complete your booking and travel
• Meet legal, regulatory, and safety requirements
• Fulfill financial and accounting obligations
• Support customer service and resolve disputes

After these purposes are fulfilled, information is securely deleted.

Your Rights & Security

Your rights: 
Depending on the applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data, where legally possible
• Object to or restrict processing
• Withdraw consent, where processing is based on consent

To exercise these rights, you may contact us at any time.

Security: 

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or misuse.

However, no online system can be guaranteed to be completely secure, and we cannot ensure absolute protection. 

Changes to This Privacy Policy & Contact

 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revision date will be updated accordingly. We encourage you to review this Policy periodically.
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us via email.